Karen Skow provided excellent service, which allowed those with hearing impairments to be full participants in a seminar I held last winter. As this was my first experience with Closed Caption technology, Karen took me step-by-step through the set-up process and I was impressed by her level of expertise. Those participating had only good things to say about the experience. Closed Captioning is not just a good idea, it’s a way to ensure opportunities for the fuller involvement of those with hearing impairments.